Answering questions about your unemployment benefits

The Texas Workforce Commission has created an on-line request form that claimants can use to contact TWC’s UI Department if they cannot get through on the telephone. TWC is asking claimants to use this on-line form rather than sending emails to TWC. Just go to: https://services.twc.state.tx.us/UIEV/email/email.do Claimants submitting a request will be asked to select a subject from the following options: · File a new claim · Questions about existing claim · Address change · PIN change/reset · Other TWC staff will get back to the claimant within 48 hours. Try using this format when you have questions. The end result is hoped to answer questions and reduce the wait time for people filing claims on the phone. If you have questions about the status of your on-line claim, you'll find a neat desk aid at: on-line desk aid